Have Questions?
We Have Answers
At ISS Management 2000, we’re here to make your property management experience seamless and stress-free.
Our FAQ section covers everything from rental services to property care and maintenance. Have more questions? Contact us. We’re always ready to assist.
TENANT FAQ
Will you pick up my rent each month?
We have an office that is open during standard business hours Monday through Friday, as well as Saturdays for your convenience. Our friendly staff is always ready to assist with in-person payments if that’s your preference.
We also have a secure, user-friendly online platform that allows you to make payments with various electronic methods including eChecks, credit and debit cards, as well as a convenient cash payment voucher system that can be used at multiple locations throughout the area.
We’ve designed our payment systems to offer maximum flexibility to accommodate your schedule and preferred payment method.
What are the important criteria used to qualify for renting a home?
The most important criteria is that you can demonstrate you can afford the property through reliable income verification and financial stability. This helps ensure that monthly rent payments will be manageable within your budget.
We do have additional requirements that we consider during the application process, however, these are largely controlled by individual landlords, who can customize what they prioritize when selecting tenants based on their specific property needs.
Some landlords may place greater emphasis on rental history, while others might focus more on employment stability or other factors.
When is my rent due?
Rent is always due on the 1st of the month, which is the standard payment date specified in our lease agreements. This consistent due date helps tenants establish a reliable payment routine each month.
Tenants have the option to make payments in advance if they wish. Remember that establishing a consistent on-time payment history is beneficial for your rental record and future housing applications.
Do I have to have good credit to rent with ISS Management 2000?
Credit is certainly a contributing factor when approving an applicant, as it provides insight into financial responsibility; however, if you have low credit, there’s still a good chance you can qualify with us!
We understand that credit scores don’t tell the complete story of an applicant’s reliability or financial situation. We believe in giving applicants a fair opportunity to secure housing despite past financial challenges or limited credit history.
What forms of payment do you accept for my rent?
We accept all forms of payment to provide maximum convenience for our tenants. This includes traditional methods such as cash, certified checks, and money orders for those who prefer physical payment options.
We also offer comprehensive online payment solutions through our secure tenant portal, which allows for credit and debit card transactions, electronic checks, and recurring payment scheduling. Additionally, we work with several payment processing partners that provide cash payment voucher systems at convenient retail locations.
What are the criteria to rent with ISS Management 2000?
We look for a consistent income that demonstrates your ability to comfortably afford the monthly rent, typically seeking income that is around three times the rental amount.
We also evaluate rental history to understand your track record as a tenant, including on-time payments and property care. Additionally, we conduct background and credit checks as part of our standard screening process.
However, we take pride in looking at applications as a whole, considering the complete picture rather than isolated factors. This means if you are lacking in one area, that doesn’t automatically disqualify you from consideration.
What should I do if my roommate wants to move out?
Your landlord will have the final say in what happens regarding roommate changes, as this impacts the lease agreement that all parties have signed. However, we will work diligently as your property manager to ensure a smooth transition during this potentially stressful situation. We will likely help facilitate communication between you, your departing roommate, and the property owner to determine the best path forward.
How do I know if ISS Management 2000 is safe?
Our dedicated staff are readily available over the phone during business hours and in person at our office location to address any questions or concerns you might have about our company or services.
We encourage prospective tenants and clients to come in and speak with us directly regarding any questions or concerns about our operations and reputation.
We have a proven track record of solving problems that may seem insurmountable to some, and our long-standing presence in the community speaks to our reliability.
LANDLORD FAQ
When do I get my money each month?
Owner distributions are sent out between the 1st and the 5th of every month, allowing us time to process all tenant payments and prepare accurate financial statements for your review.
Our accounting team works diligently to ensure that your rental income is processed efficiently and transferred to your designated account in a timely manner. You’ll receive a detailed owner statement along with your distribution, which provides a comprehensive breakdown of all income received, expenses paid, and any maintenance costs incurred during the previous month.
This consistent distribution schedule helps you plan your own finances with confidence, knowing exactly when to expect your rental income each month.
What are the initial rental fees and how are they collected?
Our rental services usually start at first month’s rent as the initial management fee, which covers our comprehensive marketing, tenant screening, and lease preparation services. However, there are additional customizable services that we can offer which can move this start date to your liking based on your specific needs and preferences.
How is the property protected if the tenant cause damage?
We protect each property through a combination of proactive measures and legal safeguards. All tenants are required to pay a security deposit, which can be used to cover any damages beyond normal wear and tear. If the cost of repairs exceeds the deposit, the tenant is held financially responsible and may be billed for the remaining amount.
In more serious cases, we may pursue legal action or collections. We also strongly encourage tenants to carry renters insurance, which can help cover accidental damages depending on their policy.
Can I use my own service personnel to make repairs to my property?
Yes, you can absolutely use your own personnel to make repairs to your properties. We understand that many property owners have established relationships with trusted contractors and service providers. We can seamlessly integrate them into our work order management system or send work orders directly to your contractor when maintenance issues arise.
How do I get my house ready to rent?
We send out qualified contractors to conduct a thorough inspection of your property to ensure it is liveable and rent-ready according to local housing standards and market expectations. This comprehensive assessment examines all major systems including plumbing, electrical, HVAC, as well as the overall condition of the interior and exterior spaces.
If issues are identified during this inspection process, we promptly inform you as the investor and provide detailed recommendations for procedures and steps to remediate any concerns. Our experienced team can help prioritize repairs based on legal requirements, tenant safety considerations, and market appeal to maximize your rental income potential.
We can also coordinate with contractors on your behalf to ensure all necessary work is completed efficiently and to a high standard.
Do you require deposit reserves at the onset of our agreement?
In most cases, we do not require a deposit or reserve fund at the beginning of our management relationship; however, every investor’s situation is different, and we accommodate individual needs accordingly. Our flexible approach allows us to tailor our services to match your level of involvement and financial preferences.
Who will I be dealing with regarding the management of my property?
Our property manager and Broker of Record, Tal Iss, is personally available to answer any questions you may have and address any issues that arise throughout our management relationship.
As the principal of our company, Tal brings extensive experience and industry knowledge to the management of your investment property. While you’ll have this direct line of communication with our leadership, you’ll also be supported by our entire team of specialized professionals, including leasing agents, maintenance coordinators, and accounting staff, all working together to ensure your property is well-managed.
If I decided to sell my property, can you help?
Yes, we are a full-service real estate brokerage in addition to our property management services, which creates a seamless transition should you decide to sell your investment property. This comprehensive approach to real estate investment allows us to serve as your long-term partner in building and optimizing your property portfolio, whether you’re looking to sell, exchange, or expand your real estate investments.
What happens if the tenant leaves before the end of the lease?
If a tenant moves out before their agreed-upon move-out date, they may be held liable for any financial losses resulting from the early departure according to the terms of the lease agreement and state law.
This can include unpaid rent until a new tenant is secured, costs associated with re-renting the unit such as marketing and screening expenses, and other related costs incurred during the vacancy period. Our team immediately implements our proven marketing strategy to minimize vacancy time and find a qualified replacement tenant as quickly as possible.
Each situation is evaluated individually based on the circumstances of the departure, and we work diligently to find a fair resolution while minimizing financial impact to you as the property owner. We’ll also assess whether the security deposit should be applied toward any of these costs and provide you with detailed documentation throughout the process.
When do you need a rental license?
We ensure that all licenses, certifications, and documentation comply with local municipal laws and regulations before any lease agreement is established, protecting your legal standing as a landlord.
Rental license requirements vary by location, with different municipalities having specific timelines and inspection requirements. It’s important to note that rental licenses are 100% mandated by law and required to legally collect rent in most jurisdictions. Operating without proper licensing can result in significant fines, legal complications, and difficulty enforcing lease terms.
What is a Certificate of Rental Suitability and when is it required?
A Certificate of Rental Suitability is an official document issued by local housing authorities that certifies a property meets all health and safety standards required for residential occupancy. This certificate is required before the inception of a lease and must be provided to new tenants as part of their move-in documentation in jurisdictions where it’s mandated.
The certification process typically involves a property inspection to verify compliance with local housing codes and safety regulations. We strictly adhere to this requirement and will coordinate all necessary inspections and paperwork to obtain this certification for your property. We will not compromise the landlord’s legal standing in collecting rent by attempting to circumvent these requirements, as doing so could invalidate your lease agreement and create significant legal exposure.
PROPERTY MANAGEMENT SERVICES
What is the biggest responsibility for property management?
The biggest responsibility of property management is protecting and maximizing the value of the property while ensuring smooth, day-to-day operations. This multifaceted role requires constant vigilance and expertise across numerous domains to safeguard your investment.
This includes maintaining the property in optimal condition through regular inspections and preventative maintenance programs, managing tenants from thorough screening through the entire tenancy lifecycle, handling all financial aspects including rent collection and expense management, and ensuring strict legal compliance with ever-changing local, state, and federal regulations.
Every decision we make is guided by our commitment to preserving your property’s long-term value while maximizing its current income potential, all with the ultimate goal of providing complete peace of mind to you as the property owner.
What is the purpose of the property management system?
A property management system streamlines operations by organizing and automating essential tasks such as rent collection, maintenance requests, tenant communication, lease tracking, and financial reporting. This integrated technology solution serves as the backbone of efficient property management by centralizing all property data and activities in one accessible platform.
It helps ensure efficiency by reducing manual work and eliminating redundancies, accuracy by minimizing human error in record-keeping and calculations, and transparency by providing real-time access to important information for both property managers and owners.
Advanced systems like ours also incorporate features such as online tenant portals, automated payment processing, digital document storage, and detailed analytics that help identify trends and opportunities for improvement.
What makes the best property manager?
The best property managers are responsive and available when needed, meticulously organized in their approach to administration and record-keeping, thoroughly knowledgeable about local housing laws and market conditions, and consistently proactive in maintaining properties and addressing tenant needs before small issues become major problems.
They demonstrate strong communication skills that bridge the gap between owners, tenants, vendors, and regulatory authorities, coupled with exceptional attention to detail that ensures nothing falls through the cracks. A truly outstanding property manager brings a commitment to protecting the owner’s investment as if it were their own, making decisions that balance short-term needs with long-term value preservation.
Additionally, they possess financial acumen to maximize returns, conflict resolution skills to handle difficult situations, and technological proficiency to leverage modern management tools effectively.
Do you offer property management services?
Yes, we offer comprehensive property management services that are thoughtfully tailored to meet the unique needs and investment goals of each property owner we serve. Our full-service approach covers every aspect of property management, from strategic tenant placement and consistent rent collection to proactive maintenance coordination and thorough periodic inspections. We handle all the day-to-day responsibilities that come with property ownership.We view our role as that of a trusted partner in your investment success, committed to maximizing returns while protecting your valuable asset.
Who offers the best property management services?
We pride ourselves on offering the best property management services in the market, with a steadfast focus on personalized attention to each property owner’s unique needs and consistently delivering proven results that maximize investment returns. Our management approach combines decades of local market experience with innovative technologies and best practices to create a superior service experience for both owners and tenants.
Unlike many of our competitors who take a one-size-fits-all approach, we develop customized management strategies for each property based on its specific characteristics, location, and the owner’s investment objectives. We highly recommend that you contact us today for a personalized consultation. We’re confident that once you understand our comprehensive approach, you’ll see why our clients consider us the premier property management solution in the area.
What is the role of property management for my place?
Property management ensures your property is well-maintained to preserve its condition and value, tenants are properly cared for to minimize turnover and vacancy losses, and income is maximized through strategic pricing and efficient operations.
Our comprehensive role encompasses handling all aspects of the leasing process from marketing your property to conducting thorough tenant screening, consistent rent collection with clear financial reporting, coordinating maintenance with qualified contractors while controlling costs, performing regular property inspections to identify issues early, and maintaining detailed documentation of all activities and transactions.
We serve as the primary point of contact for your tenants, addressing their concerns promptly while enforcing lease terms and protecting your interests.
Do property managers collect rent?
Yes, our property managers handle all aspects of rent collection on behalf of the property owner, eliminating one of the most time-consuming and potentially uncomfortable responsibilities of being a landlord. We implement clear payment policies and convenient payment options for tenants, ensuring that payments are collected on time according to lease terms. Each payment is properly recorded in our accounting system and promptly deposited into the appropriate accounts, with detailed financial statements provided to owners.
RENTAL MANAGEMENT SERVICES
Is it worth using a rental management company?
Yes, for many property owners, using a rental management company is worth it. It saves significant time by handling all tenant interactions and property issues, reduces stress associated with middle-of-the-night emergencies and difficult tenant situations, ensures legal compliance with constantly changing rental regulations, and helps protect your investment through regular inspections and preventative maintenance.
A professional manager can also help reduce vacancies through effective marketing strategies and tenant retention efforts, thoroughly screen tenants using industry best practices to find reliable occupants, and handle maintenance efficiently by leveraging established contractor relationships for better service at competitive rates.
What does a rental management company do?
A rental management company handles the day-to-day responsibilities of renting out a property, freeing owners from the time-consuming aspects of being a landlord. This includes marketing the unit through multiple channels to attract qualified applicants, thoroughly screening tenants with background and credit checks, collecting rent and addressing payment issues promptly, managing maintenance and repairs with trusted vendors to control costs, conducting regular property inspections to identify potential problems early, and handling all tenant communication throughout the lease term.
Who is the best rental management company?
The best rental management company is one that provides responsive service with quick resolution of issues, maintains transparent communication about your property’s performance, and delivers reliable results through effective systems and experienced staff.
We aim to be that company by offering tailored solutions that meet the specific needs of both property owners and tenants, rather than taking a one-size-fits-all approach.
What sets top management companies apart is their commitment to treating each property as a valuable investment, their ability to balance tenant satisfaction with owner priorities, and their proactive approach to property care.
At ISS Management 2000, we combine local market expertise with industry best practices and innovative technology to create management solutions that consistently exceed client expectations in terms of service quality and financial performance.
Do you offer rental management services?
Yes, we offer comprehensive full-service rental management for both residential and investment properties of various types and sizes. From strategic tenant placement and thorough screening to ongoing maintenance coordination and regular property inspections, we take care of all aspects of rental management so you can enjoy truly passive income with complete peace of mind.
Is a landlord the same as a rental manager?
Not exactly. A landlord owns the property and holds ultimate decision-making authority, while a rental manager acts on behalf of the landlord to manage day-to-day operations according to agreed-upon terms. In many cases, landlords hire rental managers to handle the substantial work involved in managing tenants and property upkeep, allowing them to enjoy the benefits of property ownership without the time commitment and stress of direct management.
How do rent managers set rent?
Rent managers set rent based on comprehensive analysis of current market trends, detailed property condition assessments, specific location advantages and limitations, and thoroughly researched comparable rentals in the immediate area. The goal is to price competitively to attract quality tenants while maximizing sustainable income for the owner without excessive vacancy periods.
This comes from direct knowledge of the market developed through constant monitoring of rental activity, as well as intimate familiarity with the location and its amenities. Professional rent managers avoid the common pitfalls of emotional pricing or outdated assumptions by using data-driven approaches.
They also understand the strategic importance of appropriate rent increases to keep pace with inflation and market changes while maintaining tenant satisfaction, striking the optimal balance between maximizing current income and supporting long-term property performance.
What is the difference between a rental manager and a property manager?
The terms are often used interchangeably in the industry, but rental managers tend to focus specifically on leasing activities and tenant-related tasks such as showing properties, processing applications, and addressing tenant concerns.
Property managers typically handle a broader range of responsibilities, including preventative maintenance planning, regulatory compliance, budget development, financial reporting, and long-term property care strategies.
Many firms, including ours, provide both services under one umbrella, offering comprehensive management solutions that address both the immediate needs of tenant management and the long-term considerations of asset preservation and value growth. The distinction matters less than ensuring all aspects of your property’s needs are being professionally addressed.
ASSET MANAGEMENT SERVICES
What is asset management?
Asset management services involve the comprehensive oversight and strategic management of real estate investments or portfolios to maximize long-term value and returns while mitigating risks.
This multifaceted approach includes detailed financial planning and analysis, continuous performance tracking against established benchmarks, thorough risk assessment and mitigation strategies, and data-driven portfolio optimization based on market conditions and client objectives.
Professional asset managers provide expertise in evaluating acquisition opportunities, optimizing existing holdings, and recommending strategic dispositions when appropriate.
What exactly does asset management do?
Asset management focuses on enhancing the financial health and long-term performance of your property or portfolio through strategic planning and execution. It involves establishing clear investment goals based on your specific objectives, conducting regular comprehensive analysis of property performance metrics, identifying and managing various risks including market, operational, and regulatory challenges, and making data-driven decisions to increase property value over time.
This holistic approach ensures that each property in your portfolio is positioned to perform optimally within its market segment while contributing to your overall investment strategy and financial objectives through both appreciation and sustainable income generation.
What are the 3 main asset management types?
The three main asset management types are:
Real Estate Management: Focuses on maximizing property value through strategic leasing strategies tailored to current market conditions, proactive maintenance programs that preserve and enhance physical assets, cultivating positive tenant relations to increase retention and reduce turnover costs, and sophisticated market positioning to capitalize on emerging neighborhood trends. This approach combines day-to-day operational excellence with long-term strategic planning to enhance investment returns through both income optimization and capital appreciation. Real estate asset managers constantly evaluate property performance against both market benchmarks and client-specific objectives.
Financial Asset Management: Involves overseeing diverse investment portfolios including stocks, bonds, mutual funds, ETFs, and other securities to optimize financial performance while carefully managing risk according to client objectives. This discipline incorporates sophisticated asset allocation strategies, continuous market analysis, tax-efficient investment approaches, and regular portfolio rebalancing to maintain alignment with investment goals. Financial asset managers leverage both fundamental and technical analysis to identify investment opportunities across various market sectors while developing strategies to preserve capital during market downturns.
Physical Asset Management: Concentrates on maintaining and optimizing tangible assets like equipment, facilities, and infrastructure to extend useful life, improve operational efficiency, and maximize return on investment. This approach includes developing preventative maintenance schedules, implementing condition monitoring systems, planning for strategic equipment upgrades or replacements, and optimizing operational processes to reduce costs. Physical asset managers balance immediate maintenance needs with long-term capital planning to ensure operational reliability while controlling expenses and maximizing the productive capacity of physical assets.
How much money should you have before hiring an asset management company?
There is no set minimum requirement or arbitrary financial threshold that determines when professional asset management becomes valuable. If you have an asset and want it managed correctly and efficiently to maximize its potential return and minimize risks, then hiring professional management makes sense regardless of portfolio size or current valuation.
The decision should be based on factors such as your investment objectives, time availability, market knowledge, and comfort with hands-on management rather than simply the dollar value of your holdings. Even with a single investment property, professional asset management can deliver significant value through market insights, operational efficiencies, and strategic planning that might not be achievable through self-management.
As your portfolio grows, the complexity of management increases exponentially, making professional assistance even more valuable in terms of both financial performance and reduced stress.
Who is the best asset management company?
We are consistently recognized among the best asset management companies in the market because we offer truly personalized services tailored to each client’s unique investment objectives, leverage deep market knowledge developed through years of local experience and continuous research, and maintain a proven track record of performance across various market cycles and property types.
We focus on delivering meticulously crafted asset strategies that help our clients grow and protect their real estate investments for both immediate returns and long-term wealth building knowledge, and a proven track record. We focus on delivering tailored asset strategies that help our clients grow and protect their real estate investments.
Do you offer asset management services?
Yes, we offer comprehensive asset management services specifically designed to help property owners increase long-term value and returns through strategic portfolio optimization and hands-on management expertise. Our approach is rigorously data-driven and strategy-focused, combining market analysis with property-specific insights to develop customized action plans for each asset under management. We specialize in identifying value enhancement opportunities through strategic repositioning, operational improvements, and capital projects that drive meaningful returns on investment.
How Can We
Help You?
We’re here to help with all your property management and rental needs. Whether you have questions about our services, need assistance with a property, or simply want to learn more about how we can help you, our team is ready to assist. Contact us today and let’s start the conversation.